By using the Live Pet Foods website, you agree to be bound by the following terms and conditions. We reserve the right to alter product pricing, specification and description without notice.

PRODUCT PURCHASES
All products are checked before they are dispatched but in the unlikely event you receive a damaged item please mail it back to us at the address above in our privacy policy statement and we will mail you out a replacement. This will be a free of charge replacement if you have opted for the shipping insurance on purchase. If you have not insured your item, a free of charge replacement will only be issued on proof of defective material or manufacturing defects. Any wear and tear or misuse is not covered under our warranty. In the event of none-delivery, a single free of charge replacement will only be issued if the purchaser has opted for insurance at the point of order. If you are in any doubt please email us with your questions prior to purchase.

RETURNS POILCY
If you are not satisfied with your purchase and the merchandise is unused and in the same condition as purchased, return it for a refund. If you have the original receipt, Live Pet Foods will refund the item based on the original form of payment. Returns must also be received within 14 days of purchase. Without receipt a Live Pet Foods website credit note will be issued for the current price of the item. Live Pet Foods website can limit the number of returns without receipt. Live Pet Foods website reserves the right to deny any refund or exchange. Customers will be charged for the cost of postage in the exchange of goods. Cost of postage is determined by the weight of the goods.

PAYMENT DETAILS
As a precaution to Credit card fraud we can only send orders to the address to which the credit card is registered. We accept all major credit and debit cards Inc: Visa*, MasterCard, Switch, Maestro, Solo, JCB and American Express. We also accept cheques for mail order purchases (please allow 7-10 days for cheques to clear) before orders are sent out.

OUT OF STOCK ORDERS
If the item you ordered is out of stock you will be notified by e-mail or phone within 24 hours. We will also let you know when the item should be coming into stock and give you details of other similar products that are in stock at present.

POSTAGE POLICY
All prices include V.A.T and for your. Once the order has been placed delivery will take no more than 5-7 working days. All orders are sent next day delivery so normal delivery is within 2 working days of purchase.

Weights	Royal Mail 1st Class	Royal Mail 1st Recorded	Courier
0 - 0.1 kg	£1.48	£2.23	£8.50
0.1 - 0.25 kg	£1.82	£2.57	£8.50
0.25 - 0.5 kg	£2.34	£3.09	£8.50
0.5 - 0.75 kg	£2.85	£3.60	£8.50
0.75 - 1.00 kg	£3.45	£4.20	£8.50
1.01 - 1.25 kg	£4.65	£5.40	£8.50
1.26 - 1.5 kg	£5.35	£6.10	£8.50
1.5 – 1.75 kg	£6.05	£6.80	£8.50
1.75 - 2.0 kg	£6.75	£7.50	£8.50
2.0 - 8kg	£8.42	-	£8.50
8kg – 24kg	-	-	£8.50
For each additional 24kg after is £8.50

TURNAROUND

All orders are shipped within 48 hours Monday - Friday 9am - 5pm.